After receiving numerous complaints from worried residents about TNT’s performance, North Kensington Labour Councillors have launched a public online and paper petition to be delivered to the January 2013 Council Meeting asking RBKC to examine these complaints and decide if the government should be asked to end the TNT pilot currently underway in the borough. TNT have contracts to deliver business and government department mail on a trial basis in K&C as part of a pilot that includes Westminster and Hammersmith & Fulham.
The petition states that, “In North Kensington we have seen post abandoned in the streets, bushes and in the entrances of blocks of flats. Letters are lost, delayed, mis-delivered and stolen. This can have a devastating effect on local businesses and residents waiting for cheques, job offers, hospital appointments, contracts etc”.
Many of these letters can contain disability appointment dates, cold weather payment cheques, debit cards, and all manner of sensitive financial, social security and other information useful to criminals and scammers who will take any opportunity to rob our residents. The evidence suggests that when TNT deliveries go wrong, their complaints and redelivery systems are inadequate, their constant promises to better brief operatives to deliver mail properly and learn from their mistakes comes to nothing, and residents and business are left angry and frustrated.
Councillor Pat Mason said, “For the sake of our residents I hope the Council will seriously examine how TNT’s unacceptable delivery failures are leaving them exposed to interrupted payments, thieves and scammers. I have personally seen enough and believe they should be booted out of the borough”.
Click ‘Thanks but No Thanks to TNT’ link in sidebar to the right to sign petition.