Category Archives: Covid-19 Pandemic

Useful Local Contacts for Residents



Al-Manaar will be providing the following daily services to the community:

• Telephone Counselling service for those who need it, especially those suffering from isolation. Our Professional Therapeutic Counsellor, Sis. Nacera, can be reached on:   07771545581

• Any enquiries related to the Al-Manaar Centre/MCHC Trust, you may call our Executive Director, Mr. Sayed, on 07500223914 or by email:

To deliver dry food and toiletries, please call the Centre on: 02089641496 or the Care-Taker, Mr. Hussein, on: 07754271744


The office is now closed, however – our telephone number is 0300 330 1174 between 10am and 12 noon and you can also email:


Employment advice line: 020 8969 7473 – please leave your name and number



To offer your help:

Call: Volunteer Centre Kensington & Chelsea on: 020 8960 3722   




To get help for yourself/report cases of elderly people in isolation:

Call Age-UK Kensington & Chelsea on 020 8969 9105 



Resident and business inquiries:

If you need help:


Our weekly farmers markets are currently playing an important part in ensuring local residents have enough choice locally and do not need to travel out of the area which is crucial to reducing unnecessary travel for food shopping.

We will try to open a little earlier for older customers to shop. We will also try to space out queues to give people more room to shop and to allow for social distancing.

Please could you support farmers markets as vital food resources? We’ve had very little information or support from central Government. It would also be very useful if you could share the message that we’re open every week in your newsletter to local people and encourage them to like the Ladbroke Grove farmers market facebook page, follow us on social media @Londonfarmers for updates and/or join the market email list.

Ladbroke Grove Farmers Market

The Spanish School

317 Portobello Road

London W10 5SZ


Don’t stress about gas / electricity.

Phone them if you have a prepay meter tell them you’re self-isolating and they will send you out 2 weeks’ worth of gas / electricity or if you have a smart meter they will top you up.

BRITISH GAS 0333 202 9802

EDF 0333 200 5100

EON 0345 052 000

N POWER 0800 073 3000

SCOTTISH POWER 0800 027 0072

SSE 0345 026 2658


Devlin’s market stall will deliver to your home:

Support And Guidance For Local Business

From the RBKC Labour Opposition Group – Further updates as they appear

Dear All,

Central Government advice and guidance for businesses. 

Coronavirus (COVID-19): guidance for UK businesses  Guidance for UK businesses impacted by coronavirus (COVID-19). 

Coronavirus (COVID-19) guidance for employees, employers and businesses  Information on healthcare advice for employers and support for businesses. 

Coronavirus: if your company cannot file accounts with Companies House on time  If Coronavirus (COVID-19) has affected your company and you need more time to file your accounts, you should act before your filing deadline.  

RBKC business rates

Support for businesses that pay business rates 

A business rates holiday will be available for retail, hospitality and leisure businesses in England for the 2020 to 2021 tax year. 

Businesses that received the retail discount in the 2019 to 2020 tax year will be rebilled as soon as possible, the Council are working on this now. 

A £25,000 grant will be provided to retail, hospitality and leisure businesses and small businesses without insurance operating from smaller premises. 

Local authorities are still awaiting guidance from government on this, and we will advise you when we know how we will implement this. 

Support for businesses that pay little or no business rates 

The government will provide additional funding for local authorities to support small businesses that already pay little or no business rates because of small business rate relief (SBBR). This will provide a one-off grant of £10,000 to businesses currently eligible for SBRR or rural rate relief, to help meet their ongoing business costs. 

If your business is already in receipt of SBRR you will be contacted by the Council – you do not need to apply.  The Council expects central government guidance shortly. 

Business rates hardship scheme 

The Council can grant hardship relief in some circumstances where it is satisfied the ratepayer would sustain hardship if it did not do so. For further details and how to apply, please see the Council’s website at 

If you are a business in Council commercial property

If you are renting a commercial property from the Council,you should know the Council is  working to develop a cross-borough plan and provide you with guidance on rent and lease questions – please watch this space. 

Advice for food businesses

As a food business operator, we appreciate you may have some concerns, however, there is currently no evidence that you can catch Coronavirus from food.   

It is important that you ensure that food is protected from contamination, so it is good practice to cover open food and wash fresh fruit and vegetables. The use of sneeze guards is recommended for open food. If you provide takeaway cutlery, condiments etc for your customers then you may wish to review the storage of these so these cannot be contaminated. 

You should ensure all staff handling food or working in areas where food is prepared/stored, wash their hands thoroughly and you should remind your staff of your sickness policy. You should also be reviewing your cleaning policies to ensure adequate and regular cleaning and sanitising. 

Public Health England and the NHS state that the most effective way of minimising the risk of catching the virus and spreading is to wash hands regularly with soap and water for at least 20 seconds. This is especially important after going to the toilet, before eating, after blowing your nose, sneezing and coughing. 

You should follow the government advice on the GOV.UK website if you or any of your staff have travelled. If you or your staff are feeling unwell then you need to visit the NHS 111 Online website for advice on what to do. 

If you offer any shisha pipes at your establishment, in light of the Coronavirus pandemic situation you should consider ceasing this service for the time being.  If you do provide this service, then you must ensure that you provide clean/sanitised equipment and sharing of equipment must be avoided at all times. 

If you have any concerns or questions, you should check the latest government advice or go to Public Health England’s FAQs on the virus. There is also further guidance on theNHS website

For the latest information from the NHSvisit the NHS website

If you have specific food safety or health and safety questions please contact our teams by emailing us or calling 020 7361 3002. 


Support for businesses through the Coronavirus Business Interruption Loan Scheme 

A new temporary Coronavirus Business Interruption Loan Scheme, delivered by the British Business Bank, will launch next week to support businesses to access bank lending and overdrafts. The government will provide lenders with a guarantee of 80% on each loan (subject to a per-lender cap on claims) to give lenders further confidence in continuing to provide finance to SMEs. The government will not charge businesses or banks for this guarantee, and the Scheme will support loans of up to £5 million in value. Businesses can access the first 6 months of that finance interest free, as government will cover the first 6 months of interest payments. More information can be found on the website.


Businesses that have cover for both pandemics and government-ordered closure should be covered, as the government and insurance industry confirmed on 17 March 2020 that advice to avoid pubs, theatres etc is sufficient to make a claim. 

Insurance policies differ significantly, so businesses are encouraged to check the terms and conditions of their specific policy and contact their providers. Most businesses are unlikely to be covered, as standard business interruption insurance policies are dependent on damage to property and will exclude pandemics.    

In addition a package of measures to support for businesses who are paying sick pay to employees was also announcedFind out more information on the Government website


A new helpline to the HMRC’sTime to Pay service, so businesses and the self-employed can arrange to defer tax payments. 

Entrepreneurs’ Tax Relief, for business owners who sell their firms, has been scaled down to relief on profits of up to £1m over their lifetime, from the previous £10m relief on profits. 

Employment allowance to increase by £1,000 allowing certain businesses who employ staff to reduce their National Insurance bill by £4,000. 

Nat West – Funding for SMEs impacted by coronavirus from Nat West: click here for London’s Growth Hub portal and news on Nat West’s funding 

Lloyds Bank – support packagefor businesses impacted by coronavirus: click here for more information 


The Government has issued advice about coronavirus and claiming benefits, which will continue to beupdated

The key points are: 

·        If you cannot work due to coronavirus and are eligible forStatutory Sick Pay you will get it from day one, rather than from the fourth day of your illness.  

·        Statutory Sick Pay will be payable if you are staying at home on Government advice, not just if you are infected by coronavirus. This will apply from 13 March 2020. 

·        In light of the current coronavirus outbreak, the Department for Work and Pensions has taken the precautionary decision to temporarily suspend all face-to-face assessments for health and disability-related benefits.  

·        If you have a jobcentre appointment but are staying at home on Government advice or have been diagnosed with coronavirus, you will not be sanctioned if you tell DWP in good time. 

·        If you are staying at home as a result of coronavirus, your mandatory work search and work availability requirements will be removed to account for a period of sickness. 

·        If you are self-employed and claiming Universal Credit, and are required to stay at home or are ill as a result of coronavirus, theMinimum Income Floor (an assumed level of income) will not be applied for a period of time whilst you are affected. 

·        If you are affected by coronavirus you will be able to apply for Universal Credit and can receive up to a month’s advance upfront without physically attending a jobcentre. 

·        If you employ people, you are urged to use your discretion about what evidence, if any, you ask for when making decisions about sick pay. 

·        If you have fewer than 250 employees, you will be able to reclaim Statutory Sick Pay for employees unable to work because of coronavirus. This refund will be for up to 2 weeks per employee. 

Information from other agencies

Support from the Portobello Business Centre in RBKC funded by the Council; PBC are at the moment planning to provide business-support services until further/new government announcements. See attached email.  If you need business advice you can book a telephone call/meeting with one of PBC’s business advisors and from 25th March you will be able to book a Skype call too so there is no need to attend at their office if you prefer not to.Please call them 020 7460 5050 to discuss. 

London Growth Hub  – checklist forbusinesses 

Federation of Small Businesses –  Coronavirus (COVID-19) online information hub.  FSB has added the latest information and advice (16 March) about what small businesses and the self-employed can do to protect their businesses. You can find this  



Pat Mason, Councillor

Leader of the Labour Opposition Group